Privacy Policy
16. Introduction
Router Tooling Ltd is committed to protecting your personal data and respecting your privacy.
We act as the data controller for your personal data.
17. What Data We Collect
We may collect:
- Name, address, phone number, email
- Order and purchase history
- Website usage data
- Account login details
- Communication preferences
- Correspondence with us
18. How We Collect Data
We collect data:
- Directly (orders, accounts, emails)
- Automatically (cookies and website tracking)
- From public sources (where applicable)
19. How We Use Your Data
We use your data to:
- Process and deliver orders
- Provide customer support
- Improve our website and services
- Send marketing communications (with consent)
20. Legal Basis for Processing
We process your data based on:
- Contract – to fulfil orders
- Consent – for marketing communications
- Legitimate interests – improving services
- Legal obligation – compliance with law
21. Data Sharing
We may share your data with trusted third parties, including:
- Payment providers
- Delivery companies
- IT and website service providers
We do not sell your personal data.
22. Data Retention
We retain data:
- While you are an active customer
- Up to 6 years for legal and accounting purposes
Inactive accounts may be anonymised after 3 years.
23. Marketing
You will only receive marketing emails if you have consented.
You can opt out at any time by:
- Clicking “unsubscribe”
- Contacting us directly
24. Cookies
We use cookies and similar technologies to improve your experience on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
Required for core functionality such as:
- Shopping cart
- Secure login
- Fraud prevention
Analytics Cookies
Used to understand how visitors interact with our website and improve performance.
We may use tools such as Google Analytics.
Functional Cookies
Allow the website to remember your preferences and settings.
Marketing Cookies
Used (with your consent) to:
- Show relevant advertisements
- Measure marketing effectiveness
Managing Cookies
When you first visit our website, you will be asked to accept or reject non-essential cookies.
You can also control cookies through your browser settings.
For more information, visit the
Information Commissioner's Office.
Third-Party Cookies
Some cookies may be set by third-party services. These providers have their own privacy policies.
25. Data Security
We take reasonable steps to protect your data.
However, transmission over the internet is not completely secure and is at your own risk.
26. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
You also have the right to complain to the
Information Commissioner's Office.
27. Changes to This Policy
We may update this policy from time to time.
28. Contact Us
Router Tooling Ltd
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0116 277 6656