TERMS AND CONDITIONS OF SALE

1. ABOUT US

These terms apply to all sales made by Router Tooling Ltd (“RTL”, “we”, “us”, “our”), Unit 1A, Winchester Avenue, Blaby Industrial Estate, Blaby, Leicester, LE8 4GZ.

By placing an order, you agree to be bound by these terms.

2. BUSINESS AND CONSUMER CUSTOMERS

2.1 A “Consumer” is an individual acting for purposes wholly or mainly outside their trade, business or profession.

2.2 A “Business Customer” is any customer who is not a Consumer.

2.3 Certain provisions of these terms apply differently depending on whether you are a Consumer or Business Customer.

3. ORDERING AND CONTRACT FORMATION

3.1 All products listed on our website are an invitation to treat and not a binding offer.

3.2 When you place an order, you will receive an acknowledgement email. This does not constitute acceptance of your order.

3.3 A contract is only formed when we confirm acceptance of your order, which may occur at dispatch.

3.4 We reserve the right to refuse or cancel any order prior to acceptance.

4. PRICES AND PAYMENT

4.1 Prices are shown exclusive of VAT and delivery unless stated otherwise.

4.2 Prices are subject to change without notice.

4.3 We reserve the right to adjust prices after order acceptance where increases occur due to:

• supplier price changes
• raw material costs
• taxes, duties or exchange rates
• factors outside our reasonable control

4.4 If a price increase occurs, you will be notified and may cancel your order without penalty.

4.5 In the event of a pricing error, we reserve the right to cancel or refuse any order, even if acknowledged or paid.

4.6 Payment must be made in full before dispatch unless otherwise agreed.

5. DELIVERY

5.1 Delivery charges and thresholds are as stated on our website.

5.2 Delivery dates are estimates only.

5.3 We are not responsible for delays caused by third-party carriers, but this does not affect your statutory rights.

5.4 Delivery shall be deemed complete when goods are delivered to the address provided.

6. RISK AND OWNERSHIP

6.1 For Consumers: risk passes upon delivery.

6.2 For Business Customers: risk passes upon dispatch.

6.3 Ownership of goods shall not pass until payment is received in full.

7. RETURNS AND CANCELLATION

7.1 Consumers (UK distance selling)

You have the right to cancel your order within 14 days of receiving the goods without giving a reason.

You then have a further 14 days to return the goods.

Goods must be returned unused and in original packaging.

You are responsible for return costs unless goods are faulty or incorrect.

Refunds will be issued within 14 days of receipt of returned goods.

This right does not apply to:

• custom or made-to-order items
• goods altered to your specification

7.2 Business Customers

Returns are accepted only with prior agreement.

Goods must be unused and in original packaging.

We reserve the right to charge a restocking fee.

8. FAULTY GOODS

8.1 Consumers

Goods must be:

• of satisfactory quality
• fit for purpose
• as described

You are entitled to remedies under the Consumer Rights Act 2015.

8.2 Business Customers

You must inspect goods on receipt and notify us of defects within a reasonable time.

Our liability is limited to repair, replacement, or refund at our discretion.

9. PRODUCT USE AND SAFETY

9.1 Many products supplied by RTL are intended for professional or trade use.

9.2 For professional use only. These products must be used by trained and competent persons. Incorrect use may result in serious damage or personal injury. Always follow manufacturer guidance and applicable safety regulations.

9.3 It is the responsibility of the customer to ensure that all products are:

• suitable for the intended application
• installed and used correctly
• used in accordance with all applicable laws and industry standards

9.4 The customer must ensure that any person using the products is appropriately trained and competent.

9.5 RTL shall not be liable for any damage, loss or injury arising from:

• incorrect use of the products
• use for unintended purposes
• failure to follow manufacturer instructions or safety guidance
• inadequate training or supervision

10. LIMITATION OF LIABILITY

10.1 Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability which cannot be excluded by law

10.2 Subject to the above, our total liability shall not exceed the price paid for the goods.

10.3 We shall not be liable for:

• loss of profit
• loss of business
• loss of goodwill
• indirect or consequential loss

11. WEBSITE INFORMATION

11.1 Information on this website is provided for general guidance only.

11.2 We do not warrant that product descriptions or content are error-free, complete, or current.

11.3 Availability and pricing may change without notice.

12. INTELLECTUAL PROPERTY

All content on this website is protected by UK copyright laws and may not be used without prior written consent.

13. DATA PROTECTION

We process personal data in accordance with applicable data protection laws including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for full details.

14. GENERAL

14.1 We may update these terms at any time.

14.2 These terms are governed by the laws of England and Wales.

14.3 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. CONTACT DETAILS

Router Tooling Ltd
Unit 1A, Winchester Avenue
Blaby Industrial Estate
Blaby, Leicester
LE8 4GZ

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0116 277 6656

Privacy Policy

16. Introduction

Router Tooling Ltd is committed to protecting your personal data and respecting your privacy.

We act as the data controller for your personal data.

17. What Data We Collect

We may collect:

• Name, address, phone number, email
• Order and purchase history
• Website usage data
• Account login details
• Communication preferences
• Correspondence with us

18. How We Collect Data

We collect data:

• Directly (orders, accounts, emails)
• Automatically (cookies and website tracking)
• From public sources (where applicable)

19. How We Use Your Data

We use your data to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send marketing communications (with consent)

20. Legal Basis for Processing

We process your data based on:

• Contract – to fulfil orders
• Consent – for marketing communications
• Legitimate interests – improving services
• Legal obligation – compliance with law

21. Data Sharing

We may share your data with trusted third parties, including:

• Payment providers
• Delivery companies
• IT and website service providers

We do not sell your personal data.

22. Data Retention

We retain data:

• While you are an active customer
• Up to 6 years for legal and accounting purposes

Inactive accounts may be anonymised after 3 years.

23. Marketing

You will only receive marketing emails if you have consented.

You can opt out at any time by:

• Clicking “unsubscribe”
• Contacting us directly

24. Cookies

We use cookies and similar technologies to improve your experience on our website.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies
Required for core functionality such as:

• Shopping cart
• Secure login
• Fraud prevention

Analytics Cookies
Used to understand how visitors interact with our website and improve performance.

We may use tools such as Google Analytics.

Functional Cookies
Allow the website to remember your preferences and settings.

Marketing Cookies
Used (with your consent) to:

• Show relevant advertisements
• Measure marketing effectiveness

Managing Cookies

When you first visit our website, you will be asked to accept or reject non-essential cookies.

You can also control cookies through your browser settings.

For more information, visit the
Information Commissioner's Office.

Third-Party Cookies

Some cookies may be set by third-party services. These providers have their own privacy policies.

25. Data Security

We take reasonable steps to protect your data.

However, transmission over the internet is not completely secure and is at your own risk.

26. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

You also have the right to complain to the
Information Commissioner's Office.

27. Changes to This Policy

We may update this policy from time to time.

28. Contact Us

Router Tooling Ltd
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 0116 277 6656